Refund policy

Cancellations

We do not accept cancellations, this, due to inventory and/or our design process. Please be sure and read our policies before placing an order, if you have any questions prior to making your order do not hesitate to contact us with any questions, we are happy to help via messenger or email at partypiecesmcallen@gmail.com. 

Returns and Exchanges
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Non-returnable items: 
- Customized Items - this includes all costumes, personalized shirts and party supplies
- Digital Products

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at partypiecesmcallen@gmail.com and send your item to: 602 N 10th St, McAllen TX 78501, United States. 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at partypiecesmcallen@gmail.com. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Shipping 
To return your product, you should mail your product to: 422 S Main St, Suite B, McAllen TX 78501, United States 

You will be responsible for paying for your own shipping costs for returning or exchanging your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.